Privacy Policy
Last updated: 16 October 2026
At Willow with Roots, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use and protect your data when you visit our website, purchase our products or contact us.
1. Who We Are
Willow with Roots is a UK-based willow weaving studio creating handmade products and bespoke commissions.
Website: www.willowwithroots.co.uk
Email: willowwithroots@gmail.com
Data controller: Isabelle Wilkes WR15 8NA
2. Information We Collect
When you use our website, we may collect:
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Your name and contact details.
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Billing and delivery addresses.
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Order details and purchase history.
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Payment transaction information.
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Information you provide through contact forms or enquiries.
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Technical information, including cookies and website usage data.
3. How We Use Your
Information
We use your information to:
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Process payments and fulfil orders.
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Arrange delivery of purchased products.
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Respond to enquiries and bespoke commission requests.
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Provide customer service.
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Maintain necessary business and accounting records.
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Improve the functionality of our website.
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Send marketing communications where legally permitted.
We rely on contractual necessity for processing orders, legal obligations for required records, legitimate interests for appropriate business administration, and consent where required for marketing and non-essential cookies.
4. Website Hosting and Payments
Our website is hosted by Wix.com, which provides the online platform through which we sell our products.
Customer information may be stored and processed through Wix's systems and associated service providers.
Payments are handled through the secure payment provider or providers available at checkout. We do not directly store customers' full payment card details.
5. Sharing Your Information
We do not sell your personal information.
We share information only where necessary with trusted service providers, including:
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Wix, our website platform.
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Payment processing providers.
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Postal and courier services.
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Accounting and administrative service providers.
Where information is transferred internationally, appropriate data protection safeguards will be used.
6. Cookies
Our website uses cookies to enable essential functions, including shopping baskets, checkout and website security.
Other cookies may be used for analytics or marketing where enabled. We provide information and appropriate choices about non-essential cookies through our website's cookie settings.
7. Marketing Communications
If you subscribe to our mailing list, or where we are otherwise legally permitted to contact you, we may send occasional updates about products, workshops and studio news.
You can unsubscribe from marketing emails at any time.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil orders, respond to enquiries, maintain required business records and comply with legal obligations.
9. Your Rights
Under UK data protection law, you may have the right to access, correct or request deletion of your personal information, restrict or object to certain processing, and request data portability.
You can withdraw consent at any time where we rely on it.
For any privacy-related request, please contact us using the email address above.
You also have the right to complain to the Information Commissioner's Office at www.ico.org.uk.
10. Security
We take reasonable measures to protect your personal information and use trusted website and payment service providers.
11. Changes to This Policy
We may update this policy to reflect changes to our website, services or legal requirements. The latest version will be available on this page.
12. Contact
Willow with Roots
willowwithroots@gmail.com WR15 8NA